• Help Centre

    Help Centre Privacy Policy

  • Privacy Policy

    1. GDPR, Policies and Privacy Notices

      Any personal data or sensitive personal data provided by you to us will be held and processed in accordance with the a EU General Data Protection Regulation (GDPR) which came into force on the 25th May 2018, after January 2020 the UK-GDPR (United Kingdom General Data Protection Regulation) takes effect for the purposes of providing you with a service. This Privacy Policy explains our data processing practices and applies to our website. The Royal Oak Hotel website provides links to third party sites. Please be aware that this Privacy Policy does not apply to those websites and, therefore, you are encouraged to read the Privacy Policy of every website you visit. We are committed to protecting the privacy of our website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you. In that respect, and whether you are a first time visitor to our website or a regular user, we take your privacy seriously. Personal and Contact Details If you have supplied your mobile phone number and address via our contact form, these will only be used for the purpose of your transactions or bookings with us. If you join our newsletter scheme and supply your email address to us. This will only be used to send you our newsletter and special offers. We use Mailchimp to write our newsletters and you can unsubscribe at any time by following the link on your latest newsletter. Your contact details will immediatley be deleted from our mailing list. If you love our newsletters then we send out a re-confirm email every 10 years. If you book online and suppy your contact details then we will only contact you for the purpose of your stay with us. These details will be held in accordance with the General Data Protection Regulation (GDPR) 2018. We do not sell or share details with any third parties and do not contact you for direct marketing purposes unless you have agreed to be contacted in this way. If you have any queries concerning your personal information or any further questions on our use of the information, please contact our Compliance Officer. We confirm reciept of your request within 72hours alongside further timescales in accordance with the General Data Protection Regulation (GDPR) 2018 policy. Recruitment If you’re applying for a job with us and want to know how we handle your information you can find our privacy policy for applicants here Cookies Cookies are little packets of data that hold text information about your visit to our website. Google says: “A web server uses cookies to collect data about a given browser, along with the information requested and sent by the browser’s operator (the visitor)”. First Party Cookies: We use cookies on our website to make sure you have an effective and efficient browsing experience. It also helps us to keep track of how many visitors we have to the site and what they are doing. Third Party Cookies: When we include content from other websites like Facebook, Twitter or Google Maps or Analytics for example we use their cookies. We don’t have any control over these cookies but they are also needed to so you have access to all the features available. How to Disable Cookies If you’d prefer not to receive cookies you can change your cookie settings in your browser. To help you browser makers provide instructions on how to do this. Here are some useful links: Cookies settings in Internet Explorer, Enable and disable cookies in Firefox, Manage cookies in Chrome, Manage cookies in Safari.